Refund and Credit Timeframes
- Within 30 Days: Items returned within 30 days of purchase are eligible for a full refund to the original payment method (minus original shipping costs).
- 30 to 60 Days: Items returned between 30 and 60 days of purchase will be issued Merchandise Credit for the Juliska website (minus original shipping costs).
- After 60 Days: Items purchased more than 60 days ago are no longer eligible for returns or exchanges.
Return Conditions
- Item Condition: Items must be unused, in their original packaging, and include all original parts and accessories. Items damaged, chipped, or showing normal wear and tear cannot be returned.
- Proof of Purchase: A valid Juliska.com order number, packing slip, or gift receipt is required. Items purchased from third-party retailers (such as boutiques or department stores) must be handled through the original place of purchase.
- Final Sale: All clearance items, promotional sale items, and Juliska Factory Outlet purchases are designated as Final Sale and cannot be returned or exchanged.
Shipping Fees
- Return Shipping: Customers are responsible for all return shipping costs. Juliska does not provide prepaid return labels, and original shipping fees are non-refundable.
Damage Claims
- Reporting Window: If you receive a damaged or broken item, you must contact customer service within 4 business days of delivery and provide photos of the damage to process a replacement.
Refund Process
- Submit a Request: Contact our customer support via email or online chat, providing your order number, account details, and the reason for the refund.
- Review: We will review your application within 3 business days of receipt.
- Refund Issuance: Once approved, the refund will be returned to your original payment account within 5 to 10 business days (actual arrival time depends on your bank or payment platform).